Return & Exchange Policy

We want you to shop with confidence. If something’s not right, you’ve got 7 days to request a return or exchange.


✅ Who Can Return or Exchange

You can request a return or exchange within 7 days of receiving your order if:

  • The item is unused, in original condition, with tags and packaging

  • You message us within 7 days of delivery

  • You share your Order ID, reason, and clear photos (especially if damaged or wrong item)

📱 Message us on WhatsApp: 0370-9516003 Include:

  • Order ID

  • Reason for return/exchange

  • Photos of the item


🔄 Who Pays for Return Shipping

  • If the item is damaged, defective, or wrong → We pay for return shipping

  • If it’s a personal reason (wrong size, changed mind) → You pay for return shipping


📦 How to Return

Once approved, pack your item and include a note with:

  • Your Name

  • Payment Method (JazzCash / Raast / Bank)

  • Account Number or IBAN

  • Account Title

After shipping, send us the tracking number on WhatsApp so we can process your refund or exchange quickly.


🚫 What Can’t Be Returned

Some items are non-returnable for hygiene and quality reasons:

  • Sale or discounted items

  • Accessories (scarves, dupattas, stoles)

  • Customized or stitched items

Please double-check your order before confirming.


❌ Order Cancellation Policy

  • You can cancel your order within 6 hours of placing it

  • If your order is already processed or shipped, it can’t be cancelled


📞 Need Help?

For any questions, reach out: 📱 WhatsApp: 0370-9516003
📧 Email:

We’re here to make your shopping experience smooth and stress-free 💫